Inside Sales: In-House, Outsource or Insource?

June 28, 2016 by Intelemark

insourcing sales

You know you need an inside sales team. The evidence is pretty compelling that phone calls work—the human touch is still valid and important in the sales process. But, you’re at a crossroads. Do you make the decision to focus your attention on creating a stellar inside sales team to help you generate the leads you need to take your business to the next level?

In-house vs. Outsource

Consider the following factors before building an inside sales team:

  • Hiring experienced personnel takes time and money. You must perform a comprehensive search and find the qualified people you need on your team.
  • Training an inside sales team is similar. They will need time to get up to speed about your company, your products or services, your industry, your industry terminology, your business systems, your prospects’ pain points, etc.
  • Managing an inside sales reps takes constant focus to achieve the desired results.
  • You will also need to hire a manager and/or supervisor to oversee inside sales and to monitor daily and weekly goals.

In many cases, companies make the decision to outsource inside sales to a telemarketing firm and let them handle everything. It’s cost effective and often leads to great results.

Wait! There’s another option!

It’s called insourcing sales, and it’s a middle ground option between outsourcing and spending all of your time building and managing an inside sales team. It’s an ideal solution for companies and busy executives who can’t commit the time needed or choose not to build and manage an in-house inside sales team.

An experienced and established vendor can build and manage your inside sales team, from recruiting, interviewing and hiring, onboarding, coaching and managing. This affords you the benefit of having your inside sales team in-house, along with the ability to focus your sales team on generating revenue and driving your core business.

The Intelemark difference: Intelemanage

With over 15 years of experience in developing and managing highly successful inside sales teams, we can provide you with a qualified team of high-performers who will understand your solution, your sales process, and have the ability to increase sales and generate revenue. We call it Intelemanage.

We build your team with our proven system to identify the right candidates. We put them through the same rigorous assessments that we use for our own agents. You remain involved at a high level so that training and management align with your objectives, but we manage the agents and track performance, freeing you to focus on your business.

We collaborate with you on performance goals and sales processes to ensure the team is built to your requirements. And just like we do for our other clients, we design and customize every campaign you run.

We even provide you with cloud-based telephony that allows for call recording and daily reporting. It’s all part of the package.

To learn more about Intelemanage and how we can help you build a successful inside sales team, contact Intelemark today.

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