Customer Retention Services
Do you know even a small increase in customer retention rates can substantially boost your profits? According to a Harvard Business School study, increasing customer retention rates by just 5% can grow your profits by an impressive 25-95%!
And, studies from the U.S. Small Business Administration and U.S. Chamber of Commerce found customer acquisition can cost as much as five to seven times more than simply retaining existing customers.
With numbers like these, developing sound customer retention strategies is one of the most important things your business can do. However, many companies focus more on acquiring customers, even though it requires a much greater investment.
Once you invest the time and energy to bring in new customers, you want to keep them loyal to your brand. Intelemark’s Customer Retention Services will help you do just that. Our experienced customer retention consulting team of client retention experts will work with you to develop customer retention strategies that strike the right balance between “before” and “after.” In other words, you don’t want to focus the majority of your effort on always soliciting new business. Although we help you acquire new customers, we’ll also work with you to keep the ones you already have.
Specifically, Intelemark’s Customer Retention Services team will:
- Go on-site with clients to help develop a differentiated customer experience that sets them apart from competitors.
- Work on end-to-end customer mapping that includes “moments of truth.”
- Establish reciprocity programs and personalized experiences that will keep customers coming back.
- Design a feedback system so you can learn first-hand what’s important to your customers.
- Establish a closed-loop response system that ensures timely solutions to customer problems that increase loyalty.
Intelemark has partnered with Charles Tombazian, Principal, Innovative Strategies, to oversee Customer Retention services.
Lead Consultant and Virtual Partner, Client Retention Services
Charles Tombazian, Intelemark’s virtual partner and Client Retention Services expert, assists companies in creating and implementing differentiating customer experiences, leadership development and employee engagement programs. He also assists successful companies in achieving higher and higher levels of significance through a suite of unique consulting services, assessment products and tools. Charles has worked with over 50 companies of all sizes and industries across the U.S. during his 10 years in management consulting.
Contact Intelemark today to learn how our customer retention services can create extraordinary customer experiences for your company.