It Is True. 5% Retention Can Equal
25%-95% in Profit Growth
Did you know? Even a small increase in customer retention rates can substantially boost your profits. According to a Harvard Business School study, increasing customer retention rates by just 5% can grow your profits by an impressive 25-95%! Do you want to know more about how a Customer Retention Campaign can help your business?
And studies from the U.S. Small Business Administration and U.S. Chamber of Commerce found new customer acquisition can cost a company as much as 5 to 7 times more than simply retaining existing customers.
With numbers like these, developing sound customer retention strategies is one of the most important things your business can do. However, many companies focus more on acquiring customers, even though it requires a much greater investment. Why wouldn’t your company do both – work to retain current customers while putting forth a strong effort to acquire new customers?
Intelemark Helps Companies Optimize
Past Efforts and Current Customers
Once you invest the time and energy to bring in new customers, you want to keep them loyal to your brand. Intelemark’s Customer Retention will help you do just that. Our experienced team will work with you to develop customer retention strategies that strike the right balance between “before” and “after.” In other words, you don’t want to focus the majority of your effort on always soliciting new business. Although we help you acquire new customers, we’ll also work with you to keep the ones you already have.
Contact Intelemark today to learn how our customer retention services can create extraordinary customer experiences for your company while tremendously increasing your revenue.