Intelemark with its partner, Grand Communications Networks partner, now offer key call center services including – customer service, incident management, incident logging, call routing, and inbound answering services. Outsourcing these services and others provide a great benefit to your company and help you keep your operations running smoothly while being budget-friendly.
Our agents answer incoming calls with personalized greeting. These greeting are strategically planned and based on the client’s criteria. The agents are trained to route incoming calls to the appropriate destination, take messages, or follow a predefined operational flow.
Whether you require this service only after hours or prefer to outsource your entire call center function to us, Intelemark and Grand Communications Networks have the resources for your business needs. As part of the customized plan that is created for each client, we create personalized welcome messages, prepare the agents to answer questions based on certain predetermined criteria set by the client, and formulate detailed actionable scenarios that are predefined to best service your needs. We are able to cater to your specific needs.
Primary services include:
- Live telephone answering
- Customer support
- Service-Product launches
- Service interruptions
- Service/Product changes
- Training services
Inbound Contact Center
Intelemark and Grand Communications Networks can create a unique state-of-the-art inbound Contact Center for each client. Our team has the experience managing Contact Centers, for both short-term or ongoing, longer-term projects. Our agents go through in-depth training before any project begins, to ensure they understand the company and industry they will be representing. Detailed reporting allows us to focus on continuous quality improvement on your behalf and further provides you with confidence in our accountability.
Some industries we currently service include:
Contact Intelemark today to understand how Inbound Services by Intelemark can drive outstanding results for your company.