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Inbound Call Center Services

Exceptional Services to Keep Business Running Smoothly

Intelemark now offer key call center services including – customer service, incident management, incident logging, call routing, and inbound answering services. Outsourcing these services and others provide a great benefit to your company and help you keep your operations running smoothly while being budget-friendly.

Virtual Switchboard

Our agents answer incoming calls with personalized greeting. These greetings are strategically planned and based on the client’s criteria. The agents are trained to route incoming calls to the appropriate destination, take messages, or follow a predefined operational flow.

Whether you require this service only after hours or prefer to outsource your entire call center function to us, Intelemark has the resources for your business needs. As part of the customized plan that is created for each client, we create personalized welcome messages, prepare the agents to answer questions based on certain predetermined criteria set by the client, and formulate detailed actionable scenarios that are predefined to best service your needs. We are able to cater to your specific needs.

Primary services include:

Inbound Contact Center

Intelemark can create a unique state-of-the-art inbound Contact Center for each client. Our team has the experience in managing Contact Centers, for both short-term or ongoing, longer-term projects. Our agents go through in-depth training before any project begins, to ensure they understand the company and industry they will be representing. Detailed reporting allows us to focus on continuous quality improvement on your behalf and further provides you with confidence in our accountability.

Some industries we currently service include:





Customer Service Solutions

Intelemark now offers additional key call center services which include – alternate time zone resourcing, including graveyard shift, using expert technical and call center experience. Agents are all educated native English speakers.

Live Chat

Live chat allows your company to provide customers with a quick, effective method to connect with support agents to help them resolve their issues, while building long lasting relationships with those customers.

Benefits of Live Chat Services:

Alternate Time Zone Monitoring

After hours is often when vital functions are taking place in your infrastructure environment. If you are unable to staff 24 hour work shifts, it may make sense to explore outsourcing this function in your company.

Benefits of Alternate Time Zone Monitoring:

Voice Solutions –

A Variety of Services to Fit Your Individual Needs

Hosted Voice Solutions

For companies needing complete end-to-end voice solutions.

Hosted Voice Solutions features include:

Automated Dialer

Automated dialing allows you to interact with all the popular communication technologies from within one UI element (Voice, SMS, Email).

Automated Dialer features include:


RoboCall is a pre-recorded voice message that can be bulk broadcasted to an individual, or a multitude of cell phones or landlines, dependent on the needs of your campaign or campaigns.

RoboCall benefits include:

SIP Trunk

Utilizing our high-capacity platform, the SIP traffic is delivered ensuring exceptional audio quality, maintaining ultra-high availability and unmatched reliability.

SIP Trunk features include:  

Contact Intelemark today to understand how Inbound Call Center Services and Customer Service Solutions by Intelemark can drive outstanding results for your company.

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